Technology Helpdesk for Student 1:1 Devices

Important things to remember with your student laptop:

• Completely shut down daily (click on the windows icon, click power, select shut down)
• Only closing your laptop will put it to sleep, which still uses up the device's battery.
• Do not let your laptop shut down by running out of battery
• Save all important documents to your Office 365 account
• Do not save documents to the desktop
• Do not log in to your device unless it is connected to Wi-Fi. This will ensure proper connections.
• Do not remove the protective case

 

Technology Helpdesk for Student 1:1 Device

Or you can submit a help desk ticket:

https://pearlandisd.topdesk.net/

 

Troubleshooting you can try from your classroom

Wi-Fi issues -  “Restart” by clicking on the power button (bottom left corner) and then restart. Please remember to “shut down” the laptop properly (using the power button and click shut down) when going between home/school instead of closing the lid or pushing the power button. If this doesn’t fix the issue and it’s happened more than once, please visit the help desk during the designated time.

Laptop Not Turning On – Please plug in the laptop to see if it will come on. If it's been plugged in and it’s still not working, switch outlets.  Sometimes the outlet is not working and thereby not charging the device. If it doesn’t turn on after a few minutes on the charger, then please visit the help desk at the designated time. Also, bring the charger so that we may check it for any issues.

 

Helpful sites:

• Tech Support website 
• 1:1 Student Device Insurance
• Parent Canvas Access